About Us

The TE101 Staff Family (there are a few missing)

In the last few years we have had the honor of employing some of the most amazing people we have ever met. For those of you who have moved on, thank you. For those of you that remain, we are so honored to welcome you to our family! (and those of you who missed the photo op... We missed you!) We build strong teams and these people prove that starts at home.

Our Owners & Creators: Justin & Jennifer Fonfara

Tactical Escape 101 is a locally owned, operated & designed escape room brand created by Justin & Jennifer Fonfara & their family in hopes to bring quality entertainment to Wisconsin where they live. They met years ago during community theater & after years of growth & development God decided it was time to put them together in 2007. They were married in 2009 & started this adventure while on vacation to see their NAVY sailors pictured below! The escape atmosphere seemed a perfect compliment to Jen’s MBA in Human Resources & with both owners coming from a hospitality background reviews prove that the choice was right!

Meet: The Family (one of which we didn't even know was in the picture yet!)

Our Family= Our Why

As a multi member military family we had to photo shop one in but that is kind of our life. We miss them while they are gone and Love them every day! the little guy in the middle is Bob (shark,) Jennifer's older step brother. When you call if you hear him in the background know he's trying to be included. (he really likes it when you hear him! LOL) The newest light of our life will join us this fall and will join Miss MaKaylie on our Grand Kid wall of fame.

CANCELLATION POLICY:

NO REFUNDS

We will be happy to reschedule your reservation up to 2 times.

Before 24 hours prior to your escape you’ll receive a full credit towards your next visit via email.

Within 24 hours of your escape: a 50% credit towards your next visit will be emailed to you.

Within 2 hours and No Call, No Show appointments and those that show after their scheduled start times will forfeit 100% of all charges and discounts.

RESPECT and RIGHT TO REFUSE SERVICE

We hold the right to refuse service to any customer that is disrespectful in any way. In this case, no refund will be given. All damage to property will be charged to the credit card on file. We know that accidents happen, but unreasonable negligence will not be tolerated and will result in charges to cover the replacement of items lost. We also reserve the right to refuse service to any guest who appears ill. We will do our best to reschedule you but any guest appearing ill or overly intoxicated will be asked to leave immediately and arrangements will have to be made at a later time via phone or email. Our employee’s health is very important to us. All members of the TE101 family are to be treated with utmost respect.

AGE

This is one of the largest changes Covid-19 brings us. Our minimum age to play is 5. All players must be listed on the reservation regardless of age though only ages 5= count as paid players. Please know that Tactical Escape 101 employees may not be used for childcare and all younger players must be supervised by an adult at all times.

MASK

All guests will be required to bring and wear masks during your visit. We will do our best to stay stocked with masks for purchase but If guests fail to bring and wear face covering no refund will be allowed. In fact… Let’s have fun with it! Show us your most outrageous and fun mask designs! It might win you a prize!

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